Bilingual Client Success & Insights Manager (CPG)

TL;DR

Client Success & Insights Manager (CPG): Managing a portfolio of world-renowned drink brands to drive business growth and retention with an accent on client relationship management and data-driven insights. Focus on interpreting market measurement data and delivering strategic recommendations to maximize client ROI.

Location: Must be currently located in the Greater Toronto Area (GTA) and able to travel to client locations for in-person meetings.

Salary: $68,500 – $88,000 CAD

Company

NIQ is the world’s leading consumer intelligence company, delivering comprehensive market measurement and consumer insights through advanced analytics platforms.

What you will do

• Build and maintain strong peer-to-peer relationships with key stakeholders and decision-makers for leading drink brands.
• Oversee the delivery of reporting, database developments, and high-standard presentations.
• Identify and implement projects or solutions to exceed client ROI and service expectations.
• Lead the Joint Business Plan process, aligning customer objectives with strategic service delivery elements.
• Manage and motivate the team to fulfill business responsibilities and coordinate training sessions.
• Own the NPS process, reviewing success metrics and solving client complaints or data queries.

Requirements

• Fluent bilingual skills in English and French.
• Currently located in the Greater Toronto Area (GTA).
• Strong experience using and interpreting data to build actionable insights.
• Industry experience in On Premise, BevAl, or CPG.
• Proven experience in stakeholder and client management.
• Post-secondary degree.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).