Director, Product Management - Client Experience (Healthcare)

Location: Remote within the United States; candidates must be based in the United States

Annual salary for NYC-based applicants: $175,000–$195,000, plus bonus and equity.

Company

hirify.global provides fertility, family-building, women's health, and healthcare benefits solutions for employers, health plans, and patients.

What you will do

• Define the product vision, strategy, and roadmap for Client Experience and Member Enrollment.
• Own products supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality.
• Improve enrollment accuracy, reliability, transparency, and scalability, including tools for resolving duplicates, unmatched members, and data-quality issues.
• Lead internal tools for client implementation, plan-year transitions, readiness tracking, handoffs, and predictable launches.
• Build Client Success tools that provide visibility into client configuration, enrollment performance, account health, issues, and growth opportunities.
• Manage two product team members and collaborate with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance.

Requirements

• 10+ years of product management or related experience with complex platforms, enterprise workflows, data products, or internal tools.
• 3+ years of people-management experience.
• Experience setting product strategy and translating it into an executable roadmap.
• Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes.
• Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows.
• Must be authorized to work in the United States without current or future sponsorship; visa sponsorship is not available.

Nice to have

• Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS.
• Familiarity with coverage administration, employer data integrations, health plan member IDs, or MPI capabilities.
• Experience building tools for Client Implementation, Operations, or Client Success teams.
• Understanding of the distinction between Member Enrollment and benefit eligibility determination.

Culture & Benefits

• Health, dental, vision, and life insurance options, plus paid family and parental leave.
• Paid time off, including vacation, sick leave, personal days, and summer flex time.
• Company equity, bonus program, and 401(k) plan with company match.
• Learning and development programs, mentorship, and access to legal and financial advice.
• Mental health and wellness support, family and pet care funds, and family-building benefits.
• Employees reporting to the New York office have flex days, with three office days per week, plus onsite meals and snacks.