Senior Renewal Manager (SaaS)

TL;DR

Senior Renewal Manager (SaaS): Driving retention and revenue continuity for enterprise customers in Brazil with an accent on complex renewal strategies and lifecycle expansion. Focus on navigating competitive market dynamics, influencing cross-functional stakeholders, and elevating renewals into a strategic, consultative function.

Location: Must be based in Sao Paulo, Brazil (Hybrid role).

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations connect people, systems, and data to deliver personalized customer experiences.

What you will do

• Own end-to-end renewal strategy for an assigned portfolio to ensure high retention and predictable revenue.
• Drive proactive customer engagement to identify renewal risks and expansion opportunities.
• Lead commercial negotiations, aligning contract terms with customer objectives and market conditions.
• Influence cross-functional teams including Sales, Customer Success, Finance, and Legal.
• Develop account-level plans that support upsell, cross-sell, and contract optimization.
• Analyze customer data and trends to improve forecasting accuracy and reduce churn.

Requirements

• 5+ years of experience in renewals, account management, or sales within a SaaS or cloud environment.
• Proven success managing complex contract renewals and customer negotiations.
• Strong understanding of subscription-based business models and revenue retention strategies.
• Demonstrated ability to influence stakeholders across multiple functions and seniority levels.
• Strong analytical skills with the ability to translate insights into strategic actions.
• Excellent communication skills in English.

Nice to have

• Experience with cloud software or customer experience platforms.
• Familiarity with CRM and renewal management tools such as Salesforce.
• Knowledge of Latin American market dynamics and customer behavior.
• Experience driving process improvement or automation initiatives.

Culture & Benefits

• Flexible-first culture designed to support work-life balance.
• Opportunities for growth in the AI era through mentorship and leadership development.
• Benefits include paid volunteer time, well-being resources, and regionally tailored programs.
• Global recognition as a Great Place to Work certified organization.

Hiring process

• Application review by the Talent Acquisition and hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum of five interviews).