Banking Technical Support Representative (Fintech)

TL;DR

Banking Technical Support Representative (Fintech): Providing level one product support and troubleshooting for financial institutions with an accent on payment solutions and customer relationship management. Focus on resolving application and service issues, monitoring case queues, and escalating complex technical problems.

Location: Must live within approximately a 70-mile radius of office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO; Louisville, KY. Not available for candidates in California.

Salary: $42,000 - $53,000

Company

A technology company redefining how community banks and credit unions connect with their customers through secure, human-centered digital banking and payment solutions.

What you will do

• Provide level one troubleshooting and accurately assess customer product issues.
• Research customer problems to increase product knowledge and resolve issues.
• Identify and resolve application and service issues, answering general product questions.
• Escalate complex problems to higher-level personnel with precise documentation.
• Monitor phone calls and case assignment queues according to Service Level Standards.
• Participate in ongoing training to improve product and service skills.

Requirements

• Minimum 18 months of experience in customer support (phone or onsite) within a financial institution.
• Technical customer support experience is required.
• Availability to work a shift from Monday-Friday, 10 AM to 7 PM Central Time.
• Must reside within 70 miles of specific US office hubs (TX, KS, MO, KY).

Nice to have

• Associate or Bachelor’s degree.
• Minimum 12 months of experience specifically in a Bank or Credit Union.
• Knowledge of payment processing (Mobile Payments, ATMs, Transaction Files).
• Call center experience and ability to manage multiple queues.

Culture & Benefits

• Culture based on the motto "Do the right thing, do whatever it takes, and have fun."
• Comprehensive benefits supporting physical, mental, and financial health.
• Focus on inclusion, sustainability, and community impact.
• Commitment to technology modernization and security.