Customer Success Manager (Data Integrity)

TL;DR

Customer Success Manager (Data Integrity): Managing customer retention, engagement, and expansion for 40+ strategic accounts with an accent on land-and-expand strategies and renewal negotiations. Focus on driving product adoption, facilitating strategic partnership reviews (CORs), and leveraging AI tools to identify at-risk accounts.

Location: 100% remote located in the US. Travel is required for client engagements and company events.

Company

hirify.global is a leader in data integrity, providing software and data enrichment products that empower businesses to make confident decisions based on trusted data.

What you will do

• Drive engagement and retention through a consistent communication cadence with strategic stakeholders and business users.
• Facilitate Customer Objective Reviews (CORs) and strategic partnership planning conversations.
• Forecast upcoming renewal risks (12–18 months out) and own the renewal process from negotiation to closing.
• Identify upsell and expansion leads to increase license footprints and cross-sell products into new business areas.
• Advocate for priority escalation of open support or enhancement tickets to ensure prompt resolution.
• Coordinate the onboarding of new clients or lines of business within the Data Integrity Suite.

Requirements

• Must be based in the United States.
• 5+ years of experience managing “land-and-expand” account strategies in a Customer Success role.
• Bachelor’s degree in business or a related field, or equivalent work experience.
• Demonstrated history of strong client retention and successful renewal negotiation strategies.
• Proven ability to communicate effectively with C-level executives in matrixed organizations.
• Proficiency in applying generative AI tools (e.g., Microsoft Copilot, ChatGPT, Claude) to accelerate workflows and analyze account signals.

Nice to have

• Previous experience in the enterprise data and analytics market (data catalog, metadata management, data quality).

Culture & Benefits

• "Work from anywhere" culture operating in a distributed environment across 30 countries.
• AI-first organizational approach, encouraging the use of AI to eliminate low-value tasks.
• Strong commitment to employee career development, growth, and learning opportunities.
• Core values centered on Openness, Determination, Individuality, and Collaboration.