Engagement Manager (Public Sector)

TL;DR

Engagement Manager (Public Sector AI): Leading the delivery of agentic workflows for national security customers with an accent on stakeholder management and technical implementation. Focus on scoping AI/ML use cases, managing executive relationships, and ensuring successful deployment of enterprise-grade generative AI solutions.

Location: Must be based in Columbia, MD (or forward deployed)

Company

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.

What you will do

• Manage customer relationships ranging from executive leadership to end users.
• Collaborate with customers to scope agentic workflow use cases for engineering implementation.
• Lead cross-functional project teams to achieve and exceed customer AI/ML objectives.
• Proactively identify customer needs and operator pain points to ensure success.
• Oversee the onboarding and successful implementation of customer accounts.

Requirements

• Active TS/SCI clearance with a Full Scope Polygraph.
• 3+ years of experience in stakeholder management or customer-facing roles delivering enterprise-scale solutions.
• Proven track record of structured, analytics-driven problem solving.
• Excellent verbal and written communication skills.
• Ability to be forward deployed and willingness to travel (25%-50%).

Nice to have

• Technical background in computer science, economics, statistics, or engineering.
• Experience in B2B client-facing roles and expanding client relationships.
• Prior experience owning technical implementations for government entities.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• Equity compensation packages.
• Retirement benefits and a learning and development stipend.
• Generous PTO and commuter stipend.