Staff Product Manager, Platform Operations (Fintech)

Location: Menlo Park, CA or New York, NY, with in-person attendance expected at least 3 days per week

Base pay: $191,000–$225,000 USD for Zone 1 locations; additional zones range from $150,000 to $198,000 USD depending on location.

Company

A financial technology company building products and infrastructure to democratize finance and protect customers from fraud.

What you will do

• Define the long-term vision, strategy, priorities, and multi-year roadmap for fraud and account operations platforms.
• Build case-management and investigation tooling to prevent complex fraud vectors and protect customer assets.
• Drive AI-based automation for fraud alert resolution and account lifecycle claims.
• Reduce customer friction and support volume through improved messaging, self-service flows, and policy clarity.
• Design foundational services, policies, and system controls for secure financial activity.
• Partner with compliance, operations, privacy, engineering, data science, and legal teams to deliver platform tools and mitigate systemic fraud.

Requirements

• 8+ years of product management experience building and shipping internal tools or fraud and risk operations platforms at scale.
• Experience delivering AI/ML-based automation and using product analytics for critical decisions.
• Strong technical depth in case-management systems, workflow automation platforms, or risk decisioning engines.
• Ability to turn complex, ambiguous problems into clear and executable strategies.
• Bachelor’s or master’s degree, or equivalent practical experience.
• Track record of driving complex initiatives from conception to completion.

Culture & Benefits

• High-impact work in a fast-moving environment with ethics at the center.
• Performance-driven compensation with bonuses, equity ownership, and 401(k) matching.
• Paid employee health insurance with dependent coverage, life and disability insurance, fertility benefits, and mental health benefits.
• Paid time off, company holidays, sick time, and parental leave.
• Flexible lifestyle wallet for wellness, learning, and other expenses.
• In-person office experience with catered meals, events, and supported workspaces.