Customer Success Manager (Defense)

TL;DR

Customer Success Manager (Defense): Manage and grow adoption of hirify.global’s First Alert product within US Department of Defense accounts, focusing on Navy and USMC. With an accent on customer retention, product adoption, and strategic account growth. Focus on building strong customer relationships, driving product usage, and supporting defense sector clients with complex security and real-time alerting needs.

Location: Hybrid role based in Arlington, VA, or fully remote within the US with approximately 25% travel

Salary: $91,886 - $135,429 OTE

Company

hirify.global is a leading AI-powered intelligence platform company providing real-time event detection and alerts to global clients, including major public sector and defense organizations.

What you will do

• Drive adoption, renewal, and usage of the First Alert product within assigned defense accounts.
• Design scalable programs integrating First Alert into customer workflows aligned with enterprise objectives.
• Maintain and develop relationships through briefings, demos, trainings, and regular check-ins.
• Serve as a product expert to support organizational goals beyond basic platform features.
• Collect and communicate customer feedback to product and engineering teams.
• Use data-driven metrics to anticipate risks and opportunities impacting retention and growth.

Requirements

• Must be based in the US or able to work remotely within the US.
• Ability to obtain a Secret clearance at minimum.
• Bachelor's degree or equivalent experience with 5-8 years in customer success or military account management.
• Experience supporting public sector, especially US Department of Defense.
• Knowledge of real-time alerting needs for military, law enforcement, or emergency management.
• Strong oral and written communication skills for technical and non-technical audiences.

Culture & Benefits

• Flexible work arrangements including hybrid and remote options.
• Generous PTO and sick leave.
• Professional development funds and employee resource groups.
• Mission-driven culture focused on AI innovation and social good.
• Competitive benefits package supporting employee wellness and work-life balance.