Onsite Support Engineer (Robotics)

TL;DR

Onsite Support Engineer (Robotics): Ensuring operational success and system stability for autonomous picking solutions with an accent on troubleshooting, performance validation, and data analysis. Focus on acting as a key liaison between customer operations and internal engineering teams to optimize workflows and support product evolution.

Location: Must be based onsite in Louisville, KY

Salary: $50,000–$80,000

Company

hirify.global builds AI-powered autonomous mobile robots to improve efficiency and scalability in global supply chain operations.

What you will do

• Serve as the onsite owner for system performance and operational stability.
• Monitor robot activity, task execution, and workflow management.
• Perform onsite troubleshooting and repairs to maintain system uptime.
• Conduct performance analysis and provide structured feedback for product development.
• Compile operational data to generate actionable insights and recommendations.
• Act as a liaison between customer operations and internal teams.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 1+ years of experience in robotics, automation, or technical customer-facing roles.
• Hands-on experience with hardware or software troubleshooting.
• Strong analytical skills and ability to interpret operational metrics.
• Must be available for daily onsite work in Louisville, KY (Monday–Friday, 2:30 PM–11:00 PM ET).
• Excellent English communication skills.

Culture & Benefits

• Opportunity to work with cutting-edge autonomous robotics technology.
• Focus on continuous learning and professional growth.
• Meaningful work with real-world impact at a global scale.
• Competitive base salary plus bonus and equity.
• Equal opportunity employer committed to a fair hiring process.