обновлено 6 дней назад
Seasonal Customer Service Team Supervisor (eCommerce)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Seasonal Customer Service Team Supervisor (eCommerce): Leading customer service leads and representatives while driving productivity, quality assurance, CSAT, and premium customer support with an accent on coaching, queue management, and performance accountability. Focus on solving team and customer-experience roadblocks, coordinating with cross-functional leaders, and producing weekly business reviews.
Location: Remote
Company
is an eCommerce marketplace that helps independent artists sell and scale art, stationery, textiles, digital content, and home decor products to a global audience.
What you will do
- Directly supervise Customer Service Leads and Representatives, providing daily support, coaching, feedback, and performance management.
- Manage queues, monitor schedule adherence, and drive productivity across flexible variable-hour shifts, including weekends.
- Monitor team communications and provide real-time guidance through Slack and Google Hangouts.
- Lead one-on-one meetings, shift check-ins, and development conversations focused on consistent, high-quality customer service.
- Handle operational projects including promo code requests, financial transactions, fulfiller requests, vendor communications, and other assigned work.
- Collaborate with design operations, print quality, social media, influencer, and global-site leaders to resolve roadblocks and improve the customer experience.
Requirements
- Bachelor’s degree or equivalent work experience.
- 4+ years of customer service experience, preferably in eCommerce or retail.
- 1+ year of leadership experience in customer service, including team performance management and driving results.
- Strong leadership, problem-solving, interpersonal, written, and verbal communication skills.
- Excellent computer and software skills, including Google Docs, Sheets, and Slides.
- Ability to reliably work a flexible, variable-hour schedule, including weekends when required by business needs.
Culture & Benefits
- Remote seasonal work supporting a customer-focused and collaborative environment.
- Culture of continuous improvement, accountability, feedback, and positive team morale.
- Opportunity to collaborate with leaders across ’s global sites and customer-facing functions.
- is committed to inclusion and diversity and participates in the E-Verify program.
Hiring process
- Applications may be supported by AI tools for application, resume, and response review.
- Final hiring decisions are made by humans.
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