Artificial Intelligence Automation Specialist (AI)

TL;DR

Artificial Intelligence Automation Specialist (AI): Automate customer experience operations at hirify.global by building agentic AI systems and standardized workflow automations with an accent on orchestration, reliability/accuracy measurement, and trustworthy data layers. Focus on deploying automations across Slack and Salesforce, detecting operational risks before they escalate, and creating memory architecture that connects staffing, transcripts, and agent work.

Location: United States

Salary: $117,400 - $146,800 USD (Zone 1: San Francisco Bay Area CA, New York City, Seattle, Los Angeles County); $105,600 - $132,000 USD (Zone 2: CA non–San Francisco Bay Area and Los Angeles County, Austin TX, Massachusetts); $99,800 - $124,700 USD (Zone 3: Utah, Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania)

Company

hirify.global builds financial automation tools that replace outdated processes and help businesses manage operations more effectively.

What you will do

• Automate repetitive CX operational workflows (CES reporting, QA transcript analysis, knowledge article maintenance, SOP-driven case workflows) and deploy standardized automations across Slack and Salesforce.
• Detect stalled handoffs, aged cases, SLA breach risks, and duplicate cases; review DevRev/Cresta transcripts to ensure bots behave as expected.
• Provide leaders self-serve access to data and insights via automated weekly/monthly business intelligence (site health, volume, SLA, CES) and escalation/repeat-contact pattern detection.
• Design and implement memory architecture so bots can connect staffing, feedback, transcripts, and agent work to understand what happened and what’s coming next.
• Connect and deploy orchestration layers (MCP, custom connectors) to automate CX workflows and productize internal tools.
• Measure operational reliability and system accuracy (deflected contacts, cost avoided, hours saved) and design escalation patterns to surface to humans when needed.

Requirements

• Authorization to work in the United States without visa sponsorship now or in the future.
• Experience building AI-driven automation for operational workflows (agentic systems and workflow automation).
• Experience deploying automations across tools such as Slack and Salesforce.
• Ability to work with CX/support tooling and transcript-based workflows (e.g., DevRev/Cresta) to validate bot behavior.
• Experience building structured data layers that keep AI outputs trustworthy.

Nice to have

• Experience with Salesforce integrations or CX/support tooling (DevRev, Cresta, knowledge management systems).
• Data modeling/analytics background (dbt, Redshift, Trino).
• Experience building tools for non-technical end users.

Culture & Benefits

• Founding team role shaping architecture, workflows, and culture from the ground up.
• Competitive benefits package including medical, dental, vision, life and disability insurance, and 401(k).
• HSA & FSA accounts, paid holidays, and paid time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & fitness initiatives, Employee Assistance Program (EAP), and employee recognition/referral programs.

Hiring process

• Interviews and assessments with a transparent evaluation process.
• Live interviews/assessments prohibit unapproved external assistance, including generative AI.