Senior Market And Customer Researcher (Fintech)

TL;DR

Senior Market and Customer Researcher (Fintech): Leading end-to-end research initiatives to drive customer-centric decision-making within a high-growth investment platform with an accent on mixed-methodology research and actionable insights. Focus on designing quantitative and qualitative studies, translating complex data into strategic product recommendations, and acting as the voice of the customer across the business.

Location: Hybrid role based in Manchester or London, requiring at least 50% of working time in the office.

Company

hirify.global is one of the UK's fastest-growing investment platform businesses, providing accessible financial solutions to over 762,000 customers.

What you will do

• Execute end-to-end mixed-method research projects, including desk, qualitative, and quantitative studies.
• Design and deliver quantitative surveys, including questionnaire build, coding, and analysis.
• Conduct qualitative research, including participant recruitment, discussion guides, and interviews.
• Act as the voice of the customer in internal forums to influence product and strategy decisions.
• Collaborate with product, marketing, and digital teams to translate insights into high-quality UX and customer experience improvements.
• Monitor and optimize research platforms, agency partners, and data services for continuous improvement.

Requirements

• Proven experience in developing and delivering multi-stage research programs blending primary and secondary research.
• Hands-on expertise in quantitative research, including survey development and data analysis.
• Strong qualitative research skills, including conducting interviews and focus groups.
• Excellent analytical and logical thinking with strong project management capabilities.
• Ability to translate ambiguous business requirements into actionable research proposals.
• Must be based in or able to commute to Manchester or London for hybrid office requirements.

Nice to have

• B2B research experience.
• Experience managing customer panels.

Culture & Benefits

• 25 days holiday plus bank holidays, with buy/sell scheme.
• 6% pension contribution with company matching.
• Discretionary bonus scheme and share incentive plans.
• Health Cash Plan and discounted private healthcare.
• Supportive, collaborative culture with regular social events and casual dress code.
• Tailored learning and development opportunities.