Senior User Research Manager (Fintech)

TL;DR

Senior User Research Manager (Fintech): Leading strategic user research for Core Banking products to shape the future of Personal Banking with an accent on people leadership and strategic research alignment. Focus on connecting customer insights across product areas, managing research leaders, and influencing company-wide strategy.

Location: Must be based in the UK or be eligible for relocation/visa sponsorship to the UK (London, Cardiff or Remote)

Salary: £110,000 - £150,000 + equity + Incentive Awards

Company

hirify.global is a digital bank on a mission to make money work for everyone by replacing traditional banking with intuitive, modern financial products.

What you will do

• Lead research across Core Banking and shape a coherent Personal Banking research strategy across multiple product areas.
• Partner with the Leadership Team, Product Directors, and Design leaders to influence business strategy and roadmaps.
• Define and implement a global research operating model to support international expansion.
• Synthesize qualitative research, quantitative signals, and market insights into a strategic narrative for leadership.
• Manage and coach a team of 6-8 direct and indirect reports, including other research managers.
• Ensure a balance between methodological rigour and the delivery speed required for product growth.

Requirements

• Experience leading senior researchers and research managers within a complex product organization.
• Proven track record of shaping and influencing product strategy at the executive level.
• Ability to synthesize disparate customer insights into a coherent strategic narrative across multiple product areas.
• Experience navigating complex stakeholder environments with competing priorities and metrics.
• Skill in combining qualitative research with quantitative product data and market insights.
• Must be based in the UK or be eligible for relocation/visa sponsorship to the UK.

Culture & Benefits

• Flexible working hours and a trust-based environment.
• Visa sponsorship and relocation assistance to the UK.
• £1,000 annual learning budget for books, training, and conferences.
• Full home-office setup including Macbooks and additional support for fully remote employees.
• Performance-tied Incentive Awards and equity options.

Hiring process

• Recruiter call (30 minutes) to discuss background and motivations.
• Leadership & Ways of Working interview (45 minutes) focusing on research strategy and quality.
• Final loop (1.5 - 2 hours) covering Managing Teams & People and Leadership & Impact.