Controls Review Manager (Fixed Term Contract)

TL;DR

Controls Review Manager (Fixed Term Contract): Lead a review of customer fee charging and interest processes across products, systems, and business areas with an accent on end-to-end process mapping, control design effectiveness, and identifying control gaps. Focus on producing clear findings and a prioritised action plan that strengthens governance and supports future audit readiness.

Location: Hybrid (minimum 50% of working time per month in the office). Based in London or Manchester.

Company

hirify.global is a UK investment platform business offering ISA, pension, and dealing account solutions.

What you will do

• Lead a review of customer fee charging and interest processes across agreed products, systems, and teams.
• Map end-to-end processes, documenting activities, systems, risks, controls, and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
• Identify control gaps, weaknesses, duplication, and inconsistent ways of working.
• Produce clear findings and a prioritised action plan with practical recommendations to improve controls, governance, and oversight.
• Build relationships across the business to gather information, challenge constructively, and drive progress.

Requirements

• Experience in operational controls, risk, or internal audit, including reviewing complex processes and delivering practical improvements in a regulated financial services environment.
• Strong experience in process mapping, control assurance, or internal audit.
• Knowledge of control frameworks such as COSO or ISO 31000, including assessing design effectiveness of controls.
• Ability to analyse end-to-end processes, identify risks and control gaps, and recommend improvements.
• Excellent stakeholder management and communication skills, with confidence to influence and challenge constructively.
• Financial services experience is essential, ideally exposure to investment platforms, pensions, customer fee charging, pricing, revenue assurance, or reconciliations.

Culture & Benefits

• Hybrid working with a minimum of 50% of working time per month in the office.
• 27 days holiday (increasing with service) plus buy/sell scheme and bank holidays.
• 8% pension with matched contributions.
• Discretionary bonus scheme and share schemes (including free shares and BAYE).
• Health Cash Plan and discounted private healthcare, plus free gym and an Employee Assistance Programme.

Hiring process

• Interviews to assess experience in controls review, process mapping, and stakeholder management.
• Discussion of how you would approach end-to-end fee charging and interest process reviews and action planning.