Technical Account Manager

TL;DR

Technical Account Manager (Cybersecurity): Partnering with enterprise customers to drive measurable security value and cyber resiliency with an accent on executive-level advisory and complex hirify.global deployments. Focus on translating security and platform capabilities into business outcomes, proactively managing renewal/adoption risks, and maintaining deep technical expertise across Linux, messaging, and cloud security environments.

Company

hirify.global is a global cybersecurity company protecting how people, data, and AI agents connect across email, cloud, and collaboration tools.

What you will do

• Drive measurable business outcomes and ROI aligned to customer security and organizational goals.
• Act as a strategic risk advisor by identifying and mitigating renewal, adoption, and security posture risks.
• Build trusted relationships with CISO/VP-level stakeholders and lead executive business reviews and strategic planning.
• Architect adoption and value realization plans to maximize the breadth of hirify.global deployments.
• Maintain technical expertise across the hirify.global platform and integrations; provide health checks and performance recommendations.
• Coordinate with technical support, escalate issues and feature requests, and report on success criteria and key metrics.

Requirements

• Proven track record driving measurable enterprise customer outcomes and translating technical capabilities into business value.
• Executive presence and experience engaging at C-suite/VP level (including CISOs, CIOs, and business unit leaders).
• Experience with strategic risk assessment and advisory (adoption gaps, renewal risks, security posture vulnerabilities).
• Strong commercial acumen, including understanding ARR, renewals, customer lifetime value, and customer success metrics.
• Deep technical foundation with knowledge of Linux, SMTP, and MySQL; working knowledge of Windows, Active Directory, and Microsoft Exchange.
• English: Fluency in English is required.

Nice to have

• Fluency in Spanish, German, French, Italian, or other languages.
• Background in cybersecurity consulting or advisory roles.
• Experience with customer success methodologies/frameworks (e.g., Gainsight, CSQL, QBR models).
• Track record improving retention, expansion, and NPS.

Culture & Benefits

• Flexible work environment.
• Comprehensive benefits and competitive compensation.
• Annual wellness and community outreach days.
• Global collaboration and networking opportunities.
• Recognition for contributions.

Hiring process

• Submit an application with any supporting information.
• Participate in the application and interview process; request accessibility support if needed.

Location: England