Customer Success Associate (AI)

TL;DR

Customer Success Associate (AI): Managing and developing a portfolio of enterprise accounts for a real-time AI event detection platform with an accent on retention, expansion, and strategic stakeholder engagement. Focus on integrating the platform into client workflows, providing user-level support, and driving renewal targets within the Corporate Risk vertical.

Location: US Remote, with a strong preference for candidates based in the greater NYC or DC areas.

Compensation: $83,000 – $122,500 (OTE) plus company equity.

Company

hirify.global is a mission-driven AI company that provides organizations with the earliest signals of emerging risks and critical events through its groundbreaking real-time intelligence platform.

What you will do

• Serve as the platform expert for a portfolio of enterprise accounts, ensuring value optimization and long-term retention.
• Develop deep insights into customer use cases, budget cycles, and internal decision-making to drive renewals and expansion.
• Provide user-level support and integrate the platform into client operational workflows.
• Collect and articulate customer feedback to product and engineering teams to influence product development.
• Strategically influence stakeholders, including users, influencers, and budget decision-makers.
• Prepare sales proposals, forecasts, and account plans to meet bookings and expansion targets.

Requirements

• 2-3+ years of experience in enterprise software or SaaS customer success/account management.
• Must be based in the US, with a strong preference for the greater NYC or DC areas.
• Demonstrated track record of managing complex software solutions and multiple client stakeholders.
• Strong organizational skills with the ability to handle competing priorities in a fast-paced environment.
• High level of accountability and ability to execute on multiple projects and deadlines.
• Excellent consultative skills with a focus on delivering a superior client experience.

Nice to have

• Experience with Salesforce or similar CRM platforms.
• Knowledge of social media analysis, corporate security, risk, or crisis management.

Culture & Benefits

• Competitive benefits package including generous PTO and sick leave.
• Flexible work arrangements and global office presence to foster collaboration.
• Commitment to professional development through dedicated funds and manager programming.
• Inclusive culture supported by a robust employee resource group (ERG) network.
• Mission-driven environment focused on using AI for social good and positive change.