Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing and providing world-class partnerships to enterprise clients in the healthcare sector with an accent on optimizing solution value and driving business alignment. Focus on building strategic relationships at the C-level, executing turnaround strategies for at-risk accounts, and ensuring long-term customer health.

Location: Remote (Must be based in Canada)

Salary: $112,000 - $125,000 CAD per year

Company

hirify.global is a leading provider of cloud-based software solutions for the acute and long-term post-acute care markets.

What you will do

• Own and deliver joint customer success plans to build and expand client relationships.
• Act as a Trusted Advisor to customer Executive Leadership and internal account teams.
• Leverage prescriptive relationship management methodologies to anticipate and solve customer challenges.
• Develop and implement turnaround strategies for at-risk accounts to mitigate churn.
• Drive business alignment on desired outcomes and demonstrate cross-functional collaboration.

Requirements

• Must be based in Canada
• Experience in a customer-facing role within a SaaS or tech company.
• Proven experience in Healthcare Sales, Account Management, or Customer Success Management.
• Strong focus on managing a book of business with Enterprise customers.
• Proficiency in data analysis and CRM tools like Salesforce or Gainsight.

Culture & Benefits

• Comprehensive total rewards package including bonus and benefits.
• Opportunity to impact care for vulnerable populations in the healthcare market.
• Collaborative environment with a focus on professional growth.
• Remote-first work flexibility with occasional travel to client sites.