Customer Success Manager (Mid-Market)

TL;DR

Customer Success Manager (Mid-Market): Managing a portfolio of mid-market clients to drive product adoption, retention, and business growth with an accent on resolving complex account issues and managing renewal processes. Focus on building loyal relationships, identifying expansion opportunities, and ensuring high customer satisfaction within a highly regulated industry.

Location: Must be based in the US

Salary: $70,000 - $75,000 per year

Company

hirify.global provides comprehensive archiving and compliance solutions for communications data in highly regulated industries.

What you will do

• Manage a territory of approximately 120 mid-market accounts with ARR between $40k-$100k.
• Drive client adoption, conduct business reviews, and lead product training sessions.
• Manage the full renewal lifecycle, including contract changes, billing, and invoice processing.
• Identify at-risk clients and implement remediation paths to prevent churn.
• Partner with internal sales teams to identify and close expansion opportunities.
• Serve as a subject matter expert for internal processes and mentor other team members.

Requirements

• Must be based in the US.
• 3+ years of experience in customer success, customer service, or inside sales, preferably in a highly regulated industry.
• Proven ability to manage territory, drive customer health, and resolve complex issues.
• Proficiency in Salesforce and MS Office Suite.
• Strong organizational skills with the ability to juggle multiple tasks and navigate ambiguity.
• Excellent oral and written communication skills for presenting to senior leadership and technical audiences.

Culture & Benefits

• Collaborative team environment focused on professional growth and mentorship.
• Opportunity to work with a market-leading product suite in the compliance space.
• Full-time employment with competitive compensation and bonus potential.
• Focus on work-life balance and long-term customer relationship building.