IVR Automation Tester (Cyara)

TL;DR

IVR Automation Tester (Cyara): Designing and executing automated tests for Amazon Connect call flows and contact center solutions with an accent on IVR reliability and performance. Focus on simulating real-world voice interactions using Cyara and integrating API-based tests into CI/CD pipelines.

Location: Hybrid in New York, NY, USA

Company

hirify.global is a digital engineering company specializing in platform and product engineering to drive digital transformation for enterprises.

What you will do

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Develop and manage test cases, plans, and suites using QTest.
• Integrate API-based tests using Postman or custom scripts for inbound/outbound call simulations.
• Collaborate with cross-functional teams to integrate testing into the CI/CD pipeline.
• Track defects, analyze test results, and report quality metrics.

Requirements

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages such as Python, Java, or JavaScript.
• Must be based in New York, NY for hybrid work.

Nice to have

• Knowledge of broader AWS services.
• Certifications in software testing or QA.
• Experience with additional automation tools and frameworks.