Internal IT Support Specialist (Fintech)

TL;DR

Internal IT Support Specialist (IT Support): Managing internal technical issues and corporate system access to ensure a seamless technology experience for employees with an accent on user lifecycle management and system stability. Focus on resolving Jira tickets, managing MDM systems, and optimizing internal IT processes.

Location: Remote (Worldwide) or Hybrid (Georgia, Serbia, Kazakhstan). Relocation support available to Georgia, Serbia, or Kazakhstan.

Company

hirify.global is a fintech company challenging the status quo of incumbent finances with an innovative and high-tech environment.

What you will do

• Handle and resolve daily technical tickets via Jira Service Management and Slack.
• Manage employee onboarding and offboarding, including equipment issuance and account setup.
• Administer corporate systems such as Active Directory, Google Workspace, Microsoft 365, and VPN.
• Maintain and update the internal knowledge base and standard operating procedures.
• Monitor the technical health of equipment and office hubs across company locations.
• Collaborate on strategic IT projects and ensure high-quality customer service.

Requirements

• 2+ years of experience as an IT Support or Service Desk Specialist.
• Proficiency in Active Directory, Google Workspace, and Microsoft 365.
• Experience with MDM systems (Intune, JAMF, Apple Business Manager).
• Knowledge of Incident, Request, and Access Management principles.
• Experience with ticketing systems like Jira Service Management, Zendesk, or Freshservice.
• English: B1 or higher required for communication with an international team.

Nice to have

• Experience working in international distributed teams.
• Basic knowledge of ITIL framework.
• Experience with VPN, SaaS management, and security platforms.
• Understanding of RBAC principles and corporate security standards.

Culture & Benefits

• Relocation support for employees and their families to Georgia, Serbia, or Kazakhstan.
• Flexible work arrangements (remote or office-based).
• Comprehensive healthcare coverage.
• Education budget for language lessons and professional certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• Vacation policy: 20 days of annual leave and paid sick leave.