Technical Support Engineer (Gamedev)

TL;DR

Technical Support Engineer (IT/Gamedev): Managing and maintaining company IT infrastructure, including workstation setup and hardware troubleshooting with an accent on system reliability and information security. Focus on optimizing hardware deployments, resolving complex software/hardware issues, and supporting a distributed team across multiple hubs.

Location: Must be based near company hubs in the Netherlands, Cyprus, Armenia, UAE, or Serbia (physical presence required for hardware maintenance).

Company

Leading European developer and publisher of global hits like War Robots, Hustle Castle, and Rush Royale.

What you will do

• Set up and prepare new workstations for employees.
• Manage user registration and access across internal information systems.
• Diagnose and troubleshoot various software and hardware failures.
• Track and maintain an inventory of computer equipment and software licenses.
• Collaborate on the development and scaling of the company's IT infrastructure.
• Implement and maintain information security standards.

Requirements

• At least 2 years of experience in a technical support or similar IT role.
• Strong understanding of PC and server architecture.
• Up-to-date knowledge of modern computer hardware components.
• Proficiency in MS Windows (7, 8, 10) and MacOS.
• Foundational knowledge of server operating systems.
• Basic understanding of networking technologies and protocols.

Culture & Benefits

• Work within a diverse internal game dev community with multiple studios.
• Collaborate with a high-tier team of specialists across various domains.
• Opportunity to experiment and implement new ideas using available company resources.
• Engagement in creating high-impact games for mobile, PC, and console platforms.
• Dynamic environment pushing the boundaries of the gaming industry.