IT Support Analyst (AI)

TL;DR

IT Support Analyst (Identity/AI): Providing Level 1-2 technical support and managing identity and access workflows for a global team with an accent on endpoint management and collaboration tools. Focus on optimizing IT processes, ensuring secure onboarding/offboarding, and maintaining office technology infrastructure.

Location: Hybrid (Belgrade, Serbia) - must be onsite at least three days per week

Company

hirify.global is a Series B unicorn providing AI-powered identity verification solutions for banks, fintechs, marketplaces, and governments.

What you will do

• Deliver responsive Level 1–2 technical support for software, hardware, connectivity, and access issues.
• Manage user provisioning and de-provisioning workflows for secure onboarding and offboarding.
• Oversee endpoint deployment, asset tracking, and hardware lifecycle management.
• Provision and maintain collaboration tools including Zoom Rooms, Slack, and Microsoft 365.
• Ensure reliable office technology operations and provide onsite infrastructure support.
• Create and document IT procedures and automate repetitive operational workflows.

Requirements

• 2+ years of experience in IT Support or IT Operations focused on Level 1–2 service desk.
• Experience with identity and access management processes.
• Working knowledge of Okta and MDM platforms such as Kandji or Intune.
• Hands-on administration and troubleshooting experience with Microsoft 365.
• Proficiency supporting macOS, Windows, Slack, Zoom, and Notion.
• Fluent English (written and spoken).
• Must be based in Belgrade and available to work onsite at least three days per week.

Nice to have

• Knowledge of ITIL best practices.
• Experience troubleshooting basic networking and office connectivity issues.
• Familiarity with physical security and office access control systems.
• Experience managing hardware procurement, software licensing, and IT vendor relationships.

Culture & Benefits

• Flexible working hours and workplace.
• Open vacation policy.
• High-performance culture based on freedom, responsibility, and continuous feedback.
• Opportunity to work in a unicorn-status scale-up with a global impact.