Technical Support - Level 2

Location: Hybrid, with locations in Madrid and Valencia and an office in Paterna, Spain

Base salary: €28,000–€31,000 per year depending on autonomy level; variable component of up to €2,000 based on objectives.

Company

hirify.global is a European provider of secure digital transaction services, offering a cloud-native platform for identity verification, onboarding, electronic signatures, authentication, communications, fraud prevention, archiving, and electronic invoicing.

What you will do

• Monitor, analyze, and maintain the availability and performance of managed services.
• Administer and troubleshoot Linux systems, including filesystems, processes, services, networking, security, and logs.
• Diagnose internal application issues through log review, process analysis, and performance investigation.
• Manage PostgreSQL, MongoDB, and Yugabyte databases.
• Develop and maintain Bash and Python scripts for automation, analysis, and operational tasks.
• Investigate critical alerts and incidents, resolve Level 2 escalations, and collaborate with other departments to improve customer experience.

Requirements

• Computer Science studies and at least 4 years of experience in a similar role.
• Intermediate to advanced Linux knowledge and intermediate networking knowledge, including TCP/IP, VLANs, subnets, firewalls, and traffic analysis.
• Intermediate experience with PostgreSQL and MongoDB, plus Bash scripting experience.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work under pressure during critical incidents.
• Fluent English and Spanish required.
• Availability for on-call duty one week per month.

Culture & Benefits

• Permanent full-time role.
• August intensive working schedule.
• Hybrid work arrangement.
• Opportunity to contribute to digital transaction services used across Europe and beyond.

Hiring process

• HR discovery call.
• Business interviews, including an interview with the direct report, plus a business case.
• Online personality assessment, feedback session, second business interview, and reference check.