Partner Success Representative

TL;DR

Partner Success Representative: Building partner relationships and driving partner success across hirify.global Assessments products with an accent on responsive support, proactive account management, and cross-functional collaboration. Focus on resolving partner issues quickly while identifying trends and improving partner experience through consultative growth.

Location: Remote (MN, USA)

Salary: 49,800.00 USD to 66,333.33 USD

Company

hirify.global provides workplace learning solutions through products and a network of expert coaches, trainers, and consultants.

What you will do

• Serve as a responsive point of contact for partners, helping them navigate products, platforms, and processes.
• Handle inbound support efficiently by resolving issues, answering questions, and connecting partners to the right resources.
• Identify trends and opportunities from partner interactions and share insights with the broader team.
• Collaborate with Sales, Operations, Marketing, and Product to advocate for partners and improve their experience.
• Grow from support-focused work into higher-touch, consultative partner success and more strategic account management responsibilities.

Requirements

• 2+ years in account management, customer success, business development, or a consultative client-facing role.
• Proven ability to manage a portfolio of relationships while balancing reactive support with proactive engagement.
• Strong written and verbal communication; ability to adapt communication style to different audiences.
• Comfort working with technology platforms and willingness to learn new tools quickly.
• Track record of solving problems in the moment while keeping the bigger picture in view.

Nice to have

• Experience in learning & development, coaching, consulting, or organizational development industries.
• Familiarity with SaaS or subscription-based business models.
• Four-year college degree or equivalent experience.

Culture & Benefits

• Meeting-free Friday afternoons to support focused work and professional development.
• Continual learning and internal mobility with opportunities to foster community and growth.
• Competitive compensation with a comprehensive benefits package.
• Equal opportunity/affirmative action employer.

Hiring process

• Submit a resume/CV to be considered.
• Interviews and evaluation based on role fit and qualifications.