Energy Efficiency Customer Services Coordinator

TL;DR

Energy Efficiency Customer Services Coordinator: Supporting the delivery of energy initiatives by managing contractor coordination, customer inquiries, and program documentation with an accent on data accuracy and compliance. Focus on maintaining efficient program operations and providing exceptional service to customers within the Pennsylvania region.

Location: Must be a U.S. Citizen and located in Pennsylvania

Salary: $40,000–$50,000

Company

hirify.global is a women-led energy transformation firm focused on driving impact through clean energy solutions, load flexibility, and carbon reduction.

What you will do

• Maintain electronic and hard copy filing systems for applications and rebates.
• Perform accurate data entry into various database applications.
• Provide exceptional customer service and call handling in a customer-centric environment.
• Collaborate with internal departments to ensure smooth program delivery.
• Safeguard confidential customer information.
• Support various programs within the department as assigned.

Requirements

• Must be a U.S. Citizen
• Must be located in Pennsylvania
• Spanish-speaking bilingual proficiency
• 2+ years of previous customer service and data entry experience
• Ability to work an 8-hour shift between 7 am and 6 pm
• Proficiency in Microsoft Word, Excel, OneNote, and Teams

Nice to have

• Bachelor’s degree
• 2+ years of experience in energy efficiency, sustainability, or project coordination
• Experience with utility-sponsored rebate or incentive programs
• Experience with CRM systems

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) retirement plan with employer match
• Three weeks of paid vacation annually plus paid holidays
• Parental leave and employee assistance program
• Commitment to diversity and equal opportunity employment