Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving adoption and strategic growth for OEM partners integrating threat intelligence data with an accent on technical stakeholder engagement and product integration maturity. Focus on building the OEM success strategy, managing customer lifecycles, and translating data capabilities into measurable business impact.

Location: Must be based in Texas

Company

hirify.global is a global leader in cybersecurity, protecting people, data, and AI agents across email, cloud, and collaboration tools for Fortune 100 enterprises.

What you will do

• Guide OEM customers through the full lifecycle, from onboarding and integration to ongoing expansion.
• Develop and execute strategic Customer Success Plans aligned with customer product goals.
• Build and maintain relationships with product managers, engineering teams, and business leaders.
• Drive increased consumption and utilization of threat intelligence data services.
• Act as the internal voice of the customer to influence product roadmaps and service delivery.
• Partner with Sales to manage renewals, identify expansion opportunities, and mitigate account risks.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, or product-facing roles.
• Proven experience working with APIs, data products, or platform integrations.
• Strong ability to translate technical capabilities into business value for stakeholders.
• Analytical mindset with the ability to interpret usage data and derive actionable insights.
• Excellent communication and presentation skills for executive-level engagement.
• Ability to operate independently in a fast-paced, evolving environment.

Nice to have

• Experience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environments.
• Familiarity with product development lifecycles and SaaS integrations.
• Experience working with OEM or embedded technology partnerships.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment.
• Annual wellness and community outreach days.
• Global collaboration and networking opportunities.
• Recognition programs for contributions.