Technical Support Representative II (Fintech)

TL;DR

Technical Support Representative II (Fintech): Providing level 1 troubleshooting and technical support for financial service products with an accent on Windows Server environments and customer communication. Focus on resolving application issues, diagnosing network/OS problems, and ensuring adherence to service level standards.

Location: Remote within the United States (excluding California)

Company

hirify.global is a technology provider redefining how community banks and credit unions connect with their customers through secure, human-centered digital banking solutions.

What you will do

• Provide level 1 troubleshooting and support for customer product issues.
• Research and resolve application and service issues to maintain high support standards.
• Diagnose problems related to Microsoft operating systems, DNS, and remote access tools.
• Monitor and resolve incoming cases and emails in accordance with Service Level Standards (SLS).
• Escalate complex issues to higher-level personnel with precise documentation.
• Manage hardware capacity and performance assessments.

Requirements

• Minimum 18 months of technical support experience with Microsoft OS.
• Experience working in a large volume call center or data center environment.
• Proficiency in troubleshooting DNS, Servers, Web Browsers, and email setup.
• Must be based in the United States (excluding California).
• Ability to work CST shifts (6:30am–3:30pm or 10am–7pm) and rotating weekend on-call shifts.

Nice to have

• Certifications such as MCSE, MCSA, or CompTIA A+.
• Experience supporting Windows Server 2012/2016 environments.
• Proven track record of successful work in remote environments.

Culture & Benefits

• Comprehensive benefits package supporting physical, mental, and financial health.
• Corporate culture based on doing the right thing and mutual support.
• Commitment to inclusion, sustainability, and community impact.
• Opportunity to work with a company leading technology modernization in the fintech sector.