Director Of Customer Success (AdTech)

TL;DR

Director of Customer Success (AdTech): Leading customer engagement and retention strategies for a programmatic trust and safety platform with an accent on churn reduction and client advocacy. Focus on managing high-value relationships with SSPs, DSPs, and agencies while driving data-driven operational improvements.

Location: Must be based in the DC or NY metro area (U.S.-Based Applicants Only)

Company

hirify.global is an online trust and safety platform that protects businesses, consumers, and children from deceptive, fraudulent, and non-compliant mobile, CTV apps, and websites.

What you will do

• Develop and execute strategies to drive customer engagement, growth, and retention.
• Manage key client relationships across the programmatic ecosystem, including SSPs, DSPs, and ad exchanges.
• Guide clients in achieving business goals related to ad fraud prevention and privacy compliance.
• Monitor customer engagement metrics and team KPIs to identify risks and drive decisive actions.
• Collaborate with Sales and Marketing teams to optimize upsell and cross-sell opportunities.
• Communicate client needs to technical teams to influence product development and ROI.

Requirements

• Must be based in the DC or NY metro area
• U.S.-Based applicants only
• 4+ years of experience in client-facing customer success, technical account management, or technical sales within the digital advertising industry.
• Proven experience leading high-performing customer success teams.
• Deep understanding of the programmatic digital advertising ecosystem, including IVT and viewability.
• Expert communication skills with the ability to hold C-level customer conversations.

Culture & Benefits

• Medical, dental, and vision insurance with 100% of employee premiums covered.
• 401(k) retirement plan.
• Unlimited PTO and generous parental/maternity leave.
• Monthly internet reimbursement.
• Casual, flexible work environment with annual team events.