Director, Customer Success (Ecommerce)

TL;DR

Director, Customer Success (Ecommerce): Leading the early seller journey and post-sales strategy to drive growth and retention for high-value sellers on a live commerce platform with an accent on operational scaling and cross-functional leadership. Focus on defining seller lifecycle strategy, building high-performing teams, and leveraging data-driven insights to influence product and category priorities.

Location: Must live within commuting distance of New York City, San Francisco, or Los Angeles hubs

Salary: $234K – $330K + Equity

Company

hirify.global is the largest live shopping platform in North America and Europe, enabling sellers to build businesses across hundreds of categories.

What you will do

• Define and execute the early seller lifecycle strategy, including onboarding, adoption, retention, and expansion.
• Manage and develop a high-performing Customer Success team by setting clear KPIs and fostering career growth.
• Partner cross-functionally with Sales, Product, Marketing, and Operations to drive seller growth opportunities.
• Act as the voice of the seller by translating feedback and performance data into actionable insights.
• Build scalable processes and team culture in collaboration with RevOps to support rapid business growth.

Requirements

• 10+ years of experience in customer success, account management, or seller growth within a marketplace, commerce, or SaaS business.
• Must live within commuting distance of NYC, SF, or LA hubs to support in-person planning and connection.
• Proven track record of people leadership, including hiring, scaling teams, and managing performance.
• Strong analytical and operational instincts with the ability to drive action from complex data.
• Demonstrated ability to influence cross-functional stakeholders without relying on hierarchy.
• Strong AI fluency or curiosity to leverage modern tools for team efficiency.

Culture & Benefits

• Generous holiday and time-off policy.
• Comprehensive health insurance including medical, dental, and vision.
• Retirement benefits including 401k with employer match.
• 16 weeks of paid parental leave plus gradual return-to-work program.
• Monthly allowances for wellness, cell phone, internet, and app dogfooding.
• Home office setup allowance and care benefits.