Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing a high-volume portfolio of advertisers to drive retention, platform adoption, and growth within the Connected TV space with an accent on data-informed prioritization and scalable engagement. Focus on building and executing automated customer success programs, identifying expansion opportunities, and refining operational processes for a rapidly growing business segment.

Location: Must be based in the United States

Company

hirify.global provides performance-driven advertising software that transforms Connected TV into a direct-response marketing channel for brands.

What you will do

• Manage a large portfolio of customers, prioritizing engagement based on account health and business impact.
• Drive retention and long-term success through proactive outreach and strategic optimization recommendations.
• Identify expansion opportunities and partner with the sales team to grow customer investment.
• Build and execute scalable customer success programs, including automated journeys, webinars, and playbooks.
• Collaborate with cross-functional partners to improve operational processes and the overall customer experience.
• Maintain accurate CRM data to inform decision-making and identify emerging trends.

Requirements

• Must be based in the United States
• 2–5 years of experience in Customer Success, Account Management, or a related client-facing SaaS/AdTech role.
• Proven ability to manage a high-volume portfolio while balancing competing priorities.
• Strong analytical skills with experience leveraging customer data to drive action.
• Experience using Salesforce, Intercom, or similar CRM and engagement platforms.
• Understanding of digital advertising, performance marketing, and ROAS metrics.

Culture & Benefits

• People-first culture defined by values like trust, ambition, and radical honesty.
• Recognized as one of Ad Age’s Best Places To Work in 2026.
• Opportunity to work with innovative Connected TV advertising technology.
• Collaborative environment focused on growth and process improvement.