Customer Success Manager (Retail & Ecommerce)

TL;DR

Customer Success Manager (Retail & Ecommerce): Managing a strategic portfolio of mid-market retail and ecommerce clients to drive revenue expansion and retention with an accent on CTV advertising strategy and performance marketing. Focus on building trusted advisor relationships, optimizing campaign outcomes, and identifying growth opportunities within a vertical-focused pod.

Location: Must be based in the United States

Company

hirify.global provides performance-driven advertising software for Connected TV, web, and mobile, helping brands achieve measurable growth through transparent and simplified campaign management.

What you will do

• Serve as the primary advisor for a portfolio of mid-market retail and ecommerce customers throughout their lifecycle.
• Build and maintain trusted relationships with key stakeholders to understand their business goals and marketing strategies.
• Drive retention and revenue growth through proactive account planning, business reviews, and strategic campaign recommendations.
• Partner with sales teams to identify expansion opportunities and achieve shared revenue targets.
• Lead new customer onboarding to ensure rapid value realization and platform adoption.
• Monitor account health and proactively resolve risks to ensure long-term partnership success.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Proven track record of driving retention and revenue growth within a dedicated book of business.
• Experience in digital advertising, CTV, SaaS, AdTech, or performance marketing.
• Strong ability to influence stakeholders and serve as a trusted advisor.
• Experience partnering with Sales Executives to deliver shared business results.
• Proficiency with CRM platforms such as Salesforce or Intercom.

Culture & Benefits

• People-first company culture defined by values like trust, ambition, and radical honesty.
• Recognized as one of Ad Age’s Best Places To Work in 2026.
• Opportunity to work with innovative, self-serve technology in the CTV space.
• Collaborative environment focused on professional growth and impact.