Customer Success Manager (Gaming & Entertainment/Media)

TL;DR

Customer Success Manager (Gaming & Entertainment/Media): Own a strategic portfolio of mid-market customers in the Gaming & Entertainment/Media vertical, driving retention and revenue expansion with a consultative, high-touch approach. Focus on account planning, proactive risk management, onboarding to measurable value, and partnering with Sales to identify and convert expansion opportunities—while becoming a go-to expert on how Connected TV fits into broader performance marketing strategy.

Company

Advertising software company for brands to reach audiences across Connected TV, web, and mobile.

What you will do

• Manage a portfolio of customers in the assigned vertical as the primary advisor across the customer lifecycle.
• Build trusted relationships by understanding customer business goals, competitive landscape, and marketing strategy.
• Drive retention, revenue growth, and long-term success via proactive account planning, business reviews, and campaign optimization.
• Identify expansion opportunities and partner with Sales Executives to grow customer investment and achieve shared revenue goals.
• Lead new customer onboarding to ensure early value realization and confident platform adoption.
• Monitor account health, anticipate risks, and resolve challenges before they impact outcomes or renewals; collaborate cross-functionally to improve customer experience.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic relationships.
• Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with ability to develop expertise in the assigned industry vertical.
• Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business.
• Strong relationship-building skills and ability to influence stakeholders as a trusted advisor.
• Experience partnering with Sales Executives to deliver customer outcomes and shared business results.
• Comfort using data and performance insights; experience with Salesforce, Intercom, or similar CRM/customer engagement platforms.

Culture & Benefits

• People-first culture with values including trust, ambition, quality, radical honesty, and compassionate leadership.
• Remote role (US location).
• AI used as a tool for growth and efficiency while maintaining a people-first approach.
• High-touch, consultative work focused on measurable customer outcomes.