Premium Solutions Manager (Fintech)

TL;DR

Premium Solutions Manager (Fintech): Managing high-stakes operational execution for investment banking clients using the hirify.global platform with an accent on M&A deal support, onboarding, and workflow coordination. Focus on building trusted relationships, resolving complex technical issues under pressure, and proactively identifying risks to ensure flawless project delivery.

Location: Must be based in London, United Kingdom

Company

hirify.global is a global B2B SaaS product company providing secure business collaboration platforms for high-stakes transactions and leadership decision-making.

What you will do

• Enable strategic clients to execute projects through high-touch operational guidance and workflow coordination.
• Guide clients during onboarding, project launches, and critical deal phases.
• Investigate and resolve complex client issues, identifying root causes and implementing practical solutions.
• Perform data room operations including permissions setup, redaction, and Q&A configuration.
• Coordinate with internal Sales, Product, and Security teams to resolve client-critical matters.
• Proactively identify risks and friction points using AI-assisted and conventional tools.

Requirements

• 2+ years of experience in Solutions Management, Account Management, or Technical Support for high-stakes B2B clients.
• Native-level proficiency in English is required.
• Ability to operate in fast-paced, high-pressure environments with tight deadlines.
• Strong analytical and problem-solving skills with a focus on root-cause identification.
• Excellent communication skills for explaining complex technical issues to demanding professionals.
• Must be based in London to support UK-based operations.

Nice to have

• Background in SaaS, financial, fintech, or information security industries.
• Genuine interest in financial markets, M&A, or investment banking.
• Experience using AI tools to drive business efficiency and streamline processes.

Culture & Benefits

• Remote-first flexibility with home workplace and co-working expense coverage.
• Individual IT budget and access to top-tier tech tools.
• Comprehensive learning and development support via hirify.global Academy and external subscriptions.
• Tailored wellness package including physical and mental health support.
• 25 business days of annual leave plus NEST pension program contribution.

Hiring process

• Screening call with the Talent Acquisition Specialist (45 mins).
• Presentation and Role Play.
• Competency-based interview (90 mins) and Hiring Manager interview (60 mins).