Community Response & Engagement Specialist

TL;DR

Community Response & Engagement Specialist: Monitoring and addressing high-visibility online community discussions related to WES services with an accent on factual clarification, misinformation mitigation, and brand reputation management. Focus on identifying emerging trends, escalating sensitive issues, and guiding users toward official support channels while maintaining a professional and credible presence.

Location: Must be based in the USA (Remote)

Compensation: $70,000–$95,000 USD

Company

hirify.global (WES) is a non-profit social enterprise dedicated to supporting the educational, economic, and social inclusion of immigrants, refugees, and international students through credential evaluation and policy advocacy.

What you will do

• Monitor public social platforms and community threads for discussions regarding WES services and policies.
• Provide factual, accurate responses to general inquiries to correct misinformation and clarify processes.
• Assess reputational risk and escalate sensitive or complex threads to internal stakeholders.
• Guide users toward official documentation and support channels to ensure accurate assistance.
• Collaborate with Customer Service, Marketing, and Communications teams to improve documentation and messaging.
• Maintain a professional brand presence that aligns with organizational values and engagement guidelines.

Requirements

• Bachelor’s degree in marketing or equivalent professional experience.
• 3-5 years of experience in online community management.
• Strong written communication skills and sound judgment in public-facing environments.
• Deep understanding of digital reputation, customer experience, and community dynamics.
• Ability to balance transparency with risk management.
• Must be based in the USA.

Nice to have

• Experience in the education or non-profit sector.
• French language proficiency.

Culture & Benefits

• Flexible remote work environment with a focus on work-life harmony.
• Competitive compensation and comprehensive benefits package.
• Access to professional development, training programs, and tuition reimbursement.
• Inclusive, mission-driven culture that values diversity and employee well-being.
• Generous time-off policies and wellness programs.