Community Response & Engagement Specialist

TL;DR

Community Response & Engagement Specialist (Marketing): Monitoring and addressing high-visibility online community discussions to ensure accurate information representation with an accent on misinformation mitigation and brand reputation management. Focus on providing factual clarifications, escalating sensitive issues, and guiding users toward official support channels.

Location: Must be based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate to Canada

Salary: $68,000–$93,000 CAD

Company

hirify.global is a non-profit social enterprise dedicated to supporting the educational, economic, and social inclusion of immigrants, refugees, and international students through credential evaluation and policy advocacy.

What you will do

• Monitor public social platforms for discussions referencing services, policies, or evaluations.
• Identify high-visibility threads and recurring pain points that influence customer perception.
• Provide clear, factual responses to general inquiries while correcting misinformation.
• Assess reputational risk and escalate sensitive threads to internal stakeholders.
• Guide users toward official documentation and support channels.
• Collaborate with cross-functional teams to improve FAQs and process clarity.

Requirements

• Must be based in Canada (BC, AB, MB, SK, ON, NS) or willing to relocate
• 3-5 years of professional experience in online community management.
• Bachelor’s degree in marketing or a related field.
• Strong written communication skills and judgment in public-facing environments.
• Deep understanding of customer experience and digital reputation dynamics.
• Ability to balance transparency with risk management.

Nice to have

• Experience in the education or non-profit sector.
• French language proficiency.

Culture & Benefits

• Flexible remote work options and scheduling.
• Comprehensive wellness programs and generous time-off policies.
• Tuition reimbursement and professional development opportunities.
• Inclusive, mission-driven environment with employee-led resource groups.
• Competitive compensation and rewards for achievements.