Support Consultant- H (Healthcare)

Location: On-site at Springhill Medical Center in Mobile, Alabama

Hourly pay: $27.02

Company

hirify.global provides digital health and healthcare information technology solutions.

What you will do

• Provide Level 1 and Level 2 technical support for client inquiries across multiple applications and systems.
• Handle live calls, triage cases, document issues, resolve incidents, and escalate complex or unresolved cases.
• Diagnose functional, technical, and data-related problems and identify root causes.
• Use SQL for data validation, troubleshooting, analysis, corrections, reconciliation, and reporting.
• Support application configuration, system updates, enhancements, deployments, and post-configuration validation.
• Collaborate with integration, data, application, and other cross-functional teams in a customer-focused support environment.

Requirements

• Bachelor’s degree in healthcare management, business administration, finance, information systems, or a related field, or equivalent experience.
• 0–2 years of experience in technical or application support.
• Experience troubleshooting functional, technical, or data-related issues in a fast-paced, high-volume support environment.
• Foundational SQL knowledge, including querying, data validation, and troubleshooting.
• Basic understanding of HL7, APIs, data exchange, application configuration, and integration technologies such as Cloverleaf or Mirth.
• Ability to work on-site and participate in an after-hours on-call rotation in a 24x7 operational environment.

Nice to have

• Basic understanding of healthcare systems and electronic health records.
• Exposure to data analytics, report writing, and Microsoft Office.

Culture & Benefits

• 40-hour work week.
• Fast-paced Managed Services environment with mentorship and hands-on technical development.
• Independent work combined with collaboration across technical and client-facing teams.
• Customer-focused environment emphasizing responsive, accurate, and professional support.