Customer Support Analyst

Location: Hybrid role with regular in-office presence at the Rogers, Arkansas office, United States

Salary: $24.09–$28.89 per hour

Company

hirify.global provides cloud-based supply chain management solutions for retail trading partners.

What you will do

• Identify, research, and follow up on customer problems through resolution.
• Provide education and issue resolution across hirify.global products and services.
• Resolve moderate to highly complex customer issues using root cause analysis.
• Escalate cases to appropriate internal teams when needed.
• Record and track customer interactions in the designated CRM.
• Support customers across phone, email, and chat while following scheduled coverage, including some evenings, weekends, and limited on-call shifts.

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 1–3 years of customer support, technical support, or help desk experience.
• Strong verbal and written communication skills and effective customer interaction abilities.
• Ability to understand technical processes and data, work independently, and manage changing priorities.
• Computer proficiency with the internet and Microsoft Office, including Word, Excel, and Outlook.
• Organizational skills and the ability to manage multiple projects simultaneously.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Hybrid work model with regular office attendance.
• Comprehensive benefits supporting employee health, well-being, and financial security.
• Benefits are aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, and equal opportunity.