Technical Customer Support Specialist (Healthtech)

Location: Onsite in NoMad, New York City, New York

Company

hirify.global is partnering with a Series A healthtech company building a technology platform for behavioral health organizations.

What you will do

• Serve as a technical point of contact for behavioral health organizations using the platform.
• Troubleshoot application, workflow, configuration, integration, and other technical issues.
• Investigate customer-reported problems, identify root causes, and resolve issues independently when possible.
• Partner with implementation, product, engineering, and customer success teams to escalate and drive issues through resolution.
• Support customer implementations, including configuration, testing, troubleshooting, and go-live activities.
• Identify recurring issues and workflow gaps, and provide feedback to improve the product and customer experience.

Requirements

• At least 3 years of experience with EHR/EMR systems, healthcare technology, RCM technology, technical support, implementation, or a similar customer-facing technical role.
• Subject matter expertise in EHR/CRM workflows or Revenue Cycle Management.
• Strong technical troubleshooting, problem-solving, and root-cause analysis skills.
• Ability to understand sophisticated healthcare software platforms and translate technical issues into clear guidance.
• Experience collaborating with implementation, product, engineering, customer success, or similar teams.
• Ability to work onsite in NoMad, New York City.

Nice to have

• Experience with an EHR/EMR vendor, healthcare SaaS organization, RCM technology company, or healthtech organization.
• Behavioral health experience.

Culture & Benefits

• Work in a fast-paced, evolving Series A startup environment.
• Collaborate directly with customers and cross-functional product and engineering teams.
• Manage multiple priorities while supporting an evolving platform and customer base.