Senior Manager, Global Quality Assurance (Fintech)

Location: Singapore or London

Company

Airwallex is an AI-native financial operating system providing regulated global payments infrastructure and financial products for businesses.

What you will do

• Lead a global team of QA analysts across KYC, transaction monitoring, name screening, underwriting, merchant risk monitoring, and related domains.
• Design, implement, and continuously improve the operations quality assurance framework across compliance, risk controls, and customer-supporting functions.
• Oversee monthly QA testing, team productivity, testing accuracy, and the quality of deliverables.
• Identify operational risks, process gaps, system limitations, root causes, and business impact, then recommend remediation and process enhancements.
• Communicate QA results to regional and global Compliance, Risk, Product, Operations, and senior leadership stakeholders.
• Lead global operations excellence initiatives using data-driven analytics and track remediation actions through effective closure.

Requirements

• Bachelor’s degree in Accounting, Finance, Economics, Business Management, Statistics, Mathematics, Law, or a related discipline.
• 8+ years of relevant experience in financial services, fintech, or consulting.
• Experience in AML compliance review and advisory, risk controls, QA, auditing, consulting, compliance testing, or risk assessments.
• Strong understanding of AML/CTF regulations, risk management controls, industry practices, and regulatory or card-scheme expectations in financial services, payments, or fintech.
• Familiarity with KYC, transaction monitoring, name screening, underwriting, or merchant risk monitoring.
• Fluency in English and Chinese, spoken and written, is required. Strong communication, project management, analytical, and problem-solving skills are also required.

Nice to have

• CAMS or AAMLP certification.
• Data and analytics skills such as SQL or Looker.

Culture & Benefits

• Work in a fast-growing, regulated fintech environment supporting global payments infrastructure.
• Collaborate with regional and global Compliance, Risk, Product, and Operations teams.
• Operate within a culture focused on compliance, sound judgment, curiosity, and first-principles decision-making.
• Contribute to a business with more than 85 licenses, 27 offices, and operations spanning North America, Europe, the Middle East, and Asia-Pacific.