Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of customer accounts to ensure retention, adoption, and growth with an accent on strategic relationship building and technical problem-solving. Focus on orchestrating cross-functional teams, designing success plans, and driving product adoption through scalable content formats.

Location: Hybrid: Must be based in Munich or Madrid, or on-site with customers across Europe (up to 2 days home office per week).

Company

AI-powered platform enabling sustainable growth and transparency across global value chains.

What you will do

• Manage a portfolio of accounts end-to-end, focusing on retention, adoption, and expansion.
• Build strategic relationships with day-to-day and decision-making stakeholders to deliver measurable business value.
• Collaborate with Account Executives to create success plans and conduct regular business reviews.
• Develop technical fluency to solve platform problems and de-risk renewals.
• Orchestrate Product, Support, and Engineering teams around customer needs.
• Drive customer participation in scalable content formats, such as onsite events, webinars, and roundtables.

Requirements

• 2-4 years of experience in B2B-SaaS Customer Success, Consulting, or Account Management.
• Proven track record of managing client relationships with results in retention and adoption.
• Comfort with technical concepts and willingness to learn cloud architecture and data concepts.
• Fluency in English.
• Professional proficiency in at least one of the following: German, French, Spanish, Dutch, or Italian.
• Proactive mindset with strong ownership and reliability in a fast-moving environment.

Culture & Benefits

• AI-native team with a dedicated budget for AI tooling to augment enterprise CS operations.
• Direct access to senior leadership and a structured CS organization with an Academy team.
• Competitive base salary plus a performance component tied to retention, expansion, and adoption KPIs.
• Clear career progression into CS Team Lead, CS strategy, or strategic account roles.
• Flexible hybrid work model allowing up to 2 days per week from home.