Technical Customer Service Specialist (Fintech)

TL;DR

Technical Customer Service Specialist (Fintech): Providing technical support and software configuration for compliance solutions with an accent on troubleshooting SQL databases, web services, and client/server architecture. Focus on resolving customer inquiries via multiple channels and ensuring high-quality service delivery in a fast-paced environment.

Location: Must be based in or able to work from Cluj-Napoca, Romania

Company

A global technology company providing expert software and information solutions for professionals in critical moments.

What you will do

• Handle first-level customer inquiries via phone, email, chat, and web ticketing.
• Resolve technical issues by determining if problems stem from user error or application defects.
• Install and configure compliance software within customer networks.
• Educate customers on product benefits and service offerings.
• Document all interactions accurately in Salesforce.
• Maintain knowledge of industry technologies and internal software tools.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience.
• 1-2 years of technical customer service experience.
• Proficiency in MS SQL Server, including scripting and troubleshooting.
• Experience with web technologies including ASP.NET, JSON, and XML.
• Knowledge of cloud platforms like Azure, AWS, or Google Cloud.
• Fluency in English and availability to work 10:00 a.m. to 7:00 p.m.

Culture & Benefits

• Performance-based yearly bonus and referral incentives.
• Corporate health insurance and wellbeing programs.
• Flexible working schedule with a strong work-from-home culture.
• Up to 28 days of annual leave.
• Access to professional development programs like #GROW.

Hiring process

• Interviews must be conducted without the use of AI tools or external prompts.
• Candidates may be required to appear onsite at the office.