Customer Success Engineer (AppSec)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Engineer (AppSec): Driving platform adoption and ensuring value realization for customers with an accent on technical troubleshooting and workflow optimization. Focus on preventing churn, managing complex technical escalations, and bridging the gap between customer needs and product development.
Location: Must be based in Bucharest, Romania
Company
is a developer-first security platform founded in 2022, dedicated to reducing security bottlenecks and automating risk management for modern software teams.
What you will do
- Drive product adoption and maximize value for existing clients.
- Engage with accounts at risk to proactively prevent churn.
- Debug and resolve complex technical workflow issues for customers.
- Lead onboarding and deployment processes for new clients.
- Deliver training sessions to customer teams to ensure platform proficiency.
- Provide actionable customer insights to the product team to influence the roadmap.
Requirements
- Must be based in Bucharest, Romania.
- Medior or Senior level experience in Customer Success or Technical Account Management.
- Proven experience in AppSec is mandatory.
- Strong technical aptitude with the ability to debug and investigate workflows.
- Fluent in English.
- Proactive mindset with a strong focus on execution and independent problem-solving.
Culture & Benefits
- High-impact role within a fast-growing, well-funded startup.
- Open and informal company atmosphere.
- Flexibility in working hours.
- Opportunity to take real ownership and push boundaries in a developer-focused environment.
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