Support Manager (Romania)

TL;DR

Support Manager (Romania): Leading and developing a team of Support Leads within a Shared Service Center with an accent on operational excellence and customer satisfaction. Focus on driving strategic initiatives, analyzing workforce trends, and fostering a high-performing, customer-obsessed support culture.

Location: Must be based in Romania (Fully remote)

Company

A fast-growing technology company operating in over 500 cities across 30 countries, focused on delivery services and now part of DoorDash.

What you will do

• Lead, coach, and develop a team of Support Leads to foster high performance and continuous growth.
• Partner with the Head of Support to drive operational excellence and improve customer and partner satisfaction.
• Analyze operational data and workforce trends to identify opportunities for improvement.
• Collaborate with Content, Training, and Quality teams to refine support processes and standards.
• Implement new ways of working and drive strategic initiatives across the organization.
• Build strong partnerships with cross-functional stakeholders to enhance the end-to-end customer experience.

Requirements

• Must be fluent in both English and Romanian
• 3–5 years of people leadership experience in Customer Support or operations
• Strong coaching and leadership skills with a focus on team motivation
• Proficiency in data analysis, Excel, and Microsoft Office tools
• Excellent organizational and stakeholder management skills
• Proactive, hands-on mindset suitable for a fast-paced environment

Culture & Benefits

• Opportunity to work in one of Europe's fastest-growing tech companies
• Collaborative and fast-paced work environment
• Focus on professional growth and building high-impact teams
• Commitment to diversity and inclusion