Head Of Customer Value (SaaS)

TL;DR

Head of Customer Value (SaaS): Building and leading the Customer Value function from the ground up to drive expansion and retention across an enterprise customer base with an accent on commercial rigour, playbook development, and high-stakes negotiation. Focus on scaling an elite GTM team, managing complex enterprise relationships, and ensuring measurable ROI for global clients.

Location: Must be based in London and able to work in-office Tuesdays, Wednesdays, and Thursdays.

Company

hirify.global is a fast-growing, AI-native procurement platform backed by top-tier investors like Khosla Ventures, Insight Partners, and Accel, trusted by global enterprises to automate and secure their purchasing processes.

What you will do

• Take full ownership of the expansion and retention motion, personally driving high-stakes upsell deals alongside the team.
• Build the commercial infrastructure from scratch, including deal review cadences, multi-threading strategies, and expansion playbooks.
• Develop ROI-driven QBR frameworks to ensure executive sponsors clearly see the value delivered by the platform.
• Lead, coach, and scale the Customer Value team, raising the bar for commercial performance and talent development.
• Collaborate with Product and Revenue leadership to feed customer insights into the product roadmap and pre-sell new modules.

Requirements

• 8+ years of experience in a senior commercial or customer leadership role, with 3+ years in a leadership capacity.
• Proven track record of owning NRR targets and managing complex, high-stakes enterprise accounts (six-figure ARR+).
• Deep experience in enterprise-level account management, including multi-threading, champion building, and value articulation.
• Strong executive presence with the ability to influence and engage CFOs, COOs, and procurement leaders.
• Must be based in London and available for in-office work three days per week.

Culture & Benefits

• Competitive compensation package with geo-localised benefits.
• Opportunity to build a function from the ground up in a high-growth, award-winning tech company.
• Collaborative environment with a team of experienced operators and ex-founders.
• Structured in-office collaboration days to foster team alignment and growth.