Partner Success Manager (Fintech)

TL;DR

Partner Success Manager (Fintech): Managing the delivery relationship with a portfolio of certified implementation partners to ensure engagement health and customer outcomes with an accent on CPQ and billing implementation. Focus on monitoring portfolio health, managing the escalation lifecycle, and guiding partners through maturity stages.

Location: Remote (USA or Canada)

Company

hirify.global is an AI-powered revehirify.global architecture platform that unifies CPQ, billing, and revehirify.global lifecycle management into a single system.

What you will do

• Manage the delivery relationship and trust cadence for a portfolio of implementation partners.
• Monitor portfolio health to identify quality, velocity, or capability risks before they escalate.
• Guide partners through maturity stages and identify capability gaps to ensure proper support.
• Lead the end-to-end escalation lifecycle, coordinating internal resources to drive resolution.
• Act as the primary interface between partners and the product team for defect management and feature requests.
• Collaborate with CSMs and Account Managers to track customer health and adoption risks.

Requirements

• 3-5 years of experience in enterprise software delivery, partner management, or customer success.
• Must be based in the USA or Canada.
• Strong understanding of CPQ, billing, or quote-to-cash implementation processes.
• Proven ability to manage multiple concurrent relationships and monitor portfolio health.
• Excellent communication skills for building trust with partner leadership and navigating difficult conversations.
• Experience working in a fast-paced startup environment with ambiguity.

Nice to have

• Prior partner-facing or channel-facing role within an enterprise software company.
• Experience with post-implementation customer success or managed services.
• Familiarity with AI tools for portfolio management and delivery acceleration.
• Knowledge of revehirify.global recognition or financial systems.

Culture & Benefits

• Competitive compensation and comprehensive health, vision, dental, and life insurance.
• Exposure to the Silicon Valley tech ecosystem and cutting-edge SaaS challenges.
• Opportunity to influence how companies worldwide monetize and grow.
• High-energy, collaborative culture with supportive teammates.
• Significant room for growth and ownership in a fast-scaling company.