Client Experience Consultant (Financial Data)

Location: Toronto, Canada

Company

hirify.global provides a data network and intelligence architecture for capital markets, helping institutional investors, asset managers, and service providers turn fragmented data and workflows into decision-grade intelligence.

What you will do

• Manage and grow a portfolio of existing business accounts.
• Oversee flow workload and ensure client services operate within agreed KPIs.
• Maintain in-depth knowledge of client accounts, service history, and data usage.
• Provide expert advice on data feed requirements and lead periodic service reviews.
• Lead production discussions and maintain strong client relationships.
• Act as an escalation point for the Second Line Feed Management team, providing data, product, and technical expertise.

Requirements

• At least 2 years of professional experience in the financial data industry.
• Experience as a consultant or in a related client-facing role within financial data or financial markets.
• Graduate-level education, preferably a bachelor's degree in finance or a related field.
• Strong communication, interpersonal, organizational, analytical, and problem-solving skills.
• Strong collaboration skills and the ability to manage client relationships.
• Curiosity about emerging technologies, particularly AI, and interest in applying new tools to improve customer, employee, and business outcomes.

Nice to have

• Knowledge of financial spreadsheets, databases, and business applications.
• High proficiency with Microsoft Excel and Microsoft PowerPoint.
• Knowledge of financial concepts, including income benchmarks and securities.
• Experience with Power BI, Snowflake, SQL, SFTP, and ETL processes.

Culture & Benefits

• Opportunity to join an established firm with a global presence and growth potential.
• Commitment to diversity and inclusion across recruitment, retention, career progression, and training.
• Work alongside global Client Experience, sales, and account management teams.