Consultant, Client Success (Payments)

Location: Toronto, Canada; on-site role

Company

hirify.global is a global payments technology company that facilitates transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Own the post-sale Client Services operational relationship for an assigned portfolio of clients.
• Coordinate client and hirify.global teams to implement new products, improve readiness, accelerate time to value, and increase product adoption.
• Build Client Success Plans, track measurable outcomes, and monitor client health and product performance.
• Drive initiatives that improve adoption of hirify.global products and self-service tools while identifying opportunities to optimize client performance.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues and manage major incidents when needed.
• Lead operational reviews and create client education materials, webinars, and communications about hirify.global rules, mandates, releases, and service changes.

Requirements

• 5+ years of relevant experience with a bachelor's degree, or an equivalent combination of advanced education and experience.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience using Microsoft Office tools, including Excel, PowerPoint, and Word.
• Ability to communicate complex technical or business issues in clear, client-focused language and influence stakeholders at multiple organizational levels.
• Experience building trusted client relationships, developing success plans, and creating measurable action plans.
• Knowledge of payment industry trends, threats, competitors, and regulatory environments.

Nice to have

• 6+ years of relevant experience with a bachelor's degree or equivalent experience with an advanced degree.
• Certification or qualifications in Client or Customer Success, project management, or a related discipline.
• Experience developing client training materials and webinars related to payment rules, mandates, releases, or service changes.
• Strong customer-centricity, proactive thinking, critical thinking, and creative problem-solving.

Culture & Benefits

• Opportunity to contribute to payments technology used across more than 200 countries and territories.
• Work with cross-functional teams across Sales, Product, Client Services, and specialist functions.
• Use emerging technologies, including generative AI tools such as ChatGPT and Microsoft Copilot, in everyday work.
• Accommodations are available during the selection process for candidates with disabilities.