Commercial Operations Manager (AI)

Location: Hong Kong; on-site. Must be eligible to work in Hong Kong.

Company

hirify.global is a global contemporary-culture media brand operating across 12 markets and covering fashion, footwear, art, design, music, sports, and technology through reporting, video, collaborations, and live events.

What you will do

• Own CRM data hygiene across regions, keeping campaign, client, placement, and revenue data accurate and current.
• Prepare weekly revenue updates, pipeline reporting, campaign performance summaries, and materials for SVP meetings.
• Consolidate commercial data across systems with regional and technology teams and maintain a reliable reporting view.
• Coordinate follow-ups with sales, editorial, product, People, Finance, and other regional teams across Hong Kong, Korea, Japan, EMEA, and North America.
• Track cross-functional projects, deliverables, owners, deadlines, blockers, approvals, and operational workflows.
• Research, test, implement, and train teams on AI tools for prospecting, proposal generation, client research, and CRM automation.

Requirements

• 2–5 years of experience in commercial operations, sales operations, project coordination, or a related function.
• Experience working in or alongside a sales or commercial team, with a working understanding of pipelines, bookings, and revenue.
• Strong organisational skills and the ability to manage multiple workstreams, follow up with stakeholders, and maintain momentum.
• Data literacy and confidence working with spreadsheets, CRM systems, and reports; ability to clearly specify data needs to technical teams.
• Established habit of using AI tools in day-to-day work; this is a core requirement.
• Confident communication skills and comfort following up with more senior stakeholders across multiple regions and time zones.
• Fluent English is essential.

Nice to have

• Mandarin, Cantonese, and/or Korean.
• Experience in media, publishing, e-commerce, or digital advertising.
• Previous experience as an executive assistant, chief of staff, or project coordinator in a fast-paced environment.
• Familiarity with ad tech concepts such as programmatic, direct sold, rate cards, and insertion orders.
• Experience with CRM platforms, ad servers, or similar commercial tools.
• Passion for hirify.global culture.

Culture & Benefits

• Work directly with the SVP Global Commercial as an operational right hand.
• Collaborate with commercial teams across Asia Pacific, EMEA, and North America.
• Receive direct exposure to senior stakeholders and a broad range of commercial operations.
• Work on AI adoption, process improvement, onboarding playbooks, and cross-functional initiatives.