Regional Customer Success Manager (Automotive AI)

TL;DR

Regional Customer Success Manager (Automotive AI): Own post-sales success for high-value automotive dealerships using AI products, with an accent on driving adoption, retention, and renewal outcomes across a regional territory. Focus on orchestrating onboarding, troubleshooting issues, and partnering cross-functionally while delivering measurable ROI and customer satisfaction.

Location: Remote (California)

Company

hirify.global provides AI employees and a lead conversion/communication platform for local businesses.

What you will do

• Serve as the primary post-sales point of contact for large automotive dealerships using hirify.global’s AI products
• Act as the quarterback for a regional territory, including 2–3 onsite dealership visits per week
• Guide dealerships through their AI transformation and handle inquiries, issues, and escalations
• Drive product adoption and utilization using in-depth product and automotive industry knowledge
• Proactively manage renewals and retention, including renewal-process engagement and regular customer check-ins
• Relay product feedback cross-functionally to improve the platform

Requirements

• Location: Must be based in the United States (California)
• 5+ years customer success, consulting, onboarding, or account management experience
• 3+ years automotive experience
• 3+ years B2B software experience
• Ability to confidently communicate with customers at all levels (including CEO/Owners/VPs)
• Technically adept with the ability to grasp complex software concepts quickly

Culture & Benefits

• Open and transparent culture
• Life insurance and long/short-term disability coverage
• Paid maternity and paternity leave; fertility benefits
• Generous vacation time plus three 4-day summer holiday weekends
• Medical, dental, and vision benefits
• 401k plan

Hiring process

• Performance review history review (top 10% over the past 3 years)
• Interviews to assess customer success/account management experience and technical aptitude
• Discussion of territory coverage and travel expectations