Service Delivery Quality Manager (Food Packaging)

TL;DR

Service Delivery Quality Manager (Food Packaging): Leading the quality delivery of Customer Services Operations in the France and Benelux markets with an accent on continuous improvement (TPM) and data-driven decision making. Focus on field force standardization, root cause analysis, and improving customer experience (CX) across the installed base.

Location: Based in Paris (France), Utrecht (Netherlands), or Grooth-Bijgaarden (Belgium). Travel up to 20%.

Company

Global leader in food processing and packaging solutions committed to food safety and sustainability.

What you will do

• Lead continuous improvement of CSO activities using data-driven approaches, root cause analysis, and lessons learned.
• Standardize field force evaluations and implementation of services (e.g., 6 steps, first time right, PSM) to maximize quality and productivity.
• Provide improvement recommendations for the installed base performance at key customers under service agreements.
• Translate customer feedback and CX data into quality standards to raise overall service quality.
• Drive quality maturity transformation among CSO stakeholders, including Service Delivery Engineers and Flex Zone.
• Lead customized quality initiatives and execution assessments at key customer sites.

Requirements

• Bachelor’s or Master’s degree in engineering, quality, or equivalent.
• 5+ years of experience in Quality Management and Project Management within the food processing or packaging industry.
• Knowledge of Change Management, quality methodologies, and tools (e.g., PSM, WCM).
• English proficiency (written and spoken) is required.
• Knowledge of French or Dutch is highly appreciated.

Culture & Benefits

• Opportunities for development and training in a truly global landscape.
• Culture of innovation driven by industry experts.
• Equal opportunity employment valuing diversity and inclusion.
• Market competitive compensation and flexible working arrangements.